Login to the Merchant Interface using your user-name and password. Select the Payments option from the left-hand menu. The Payments page opens showing details of your payments for the selected merchant code. Full or partial refunds are made from the Payment and Order Details pop-up box (accessed from the Payments page) on the Merchant Interface.
Refunds are made by using a Refund button.
A partial refund may be made if a shopper returns part of the original order, if you can supply only part of an order, or where goods are damaged. Refund a payment through the Payment Service Provider (PSP), where possible. WorldPay payments can be refunded in full or partial for valid and necessary refund request arrangements.
Once refunded by HobbyKing, it can take WorldPay as much as 3-weeks to return the funds to your account. Transactions will be refunded by HobbyKing within business days. Our systems are running normally, safe and secure.
Worldpay Support Select your territory.
In the payment details screen that appears, click Refund. This can be found lower half of the screen.